ホテルのチェックインからチェックアウトまでの英語会話例文まとめ

英語でホテルのチェックインとチェックアウト ビジネス英会話

海外のホテルに行った際、チェックイン・チェックアウトはほとんどの場合が英語でのやり取りになります。

予約が取れているから何とかなる

と思っていても、ホテルフロントでの支払い方法や部屋の確認など、意外とホテルのフロントでのやり取りって多いですよね。

今回は外国のホテルでのチェックイン時にホテルフロントでのやり取りに必要な英語表現・例文をまとめてみました。

実際にホテルスタッフとして働く人も直ぐに使える接客表現も多いので、是非参考にしてくださいね。^^

ホテルのチェックインで役立つ英語【基本編】

英語でホテルのチェックインとチェックアウト

ホテルのチェックインは、事前に支払いを済ませている場合などは、とても簡単です。

後払いや、ホテルの様々なサービスを利用したいという人は、あらかじめ、英語でホテルスタッフとやりとりができるよう、準備しておくと良いでしょう。

まずは基本的な英語のやり取りから順に紹介していきますね。^^

ホテルでチェックインの際よく使う英語単語

Reception=受付

Reservation=予約

Booking confirmation=予約確認書

Booking voucher=予約確認券

Deposit=保証金

英語でホテルチェックインする時の基本会話例文

 Hi, I’d like to check-in, please? / Check-in please.
チェックインをお願いします。

Sure. Could you please give your name?
お名前をお願いします。

My name is ○○ .
私の名前は○○です。

Could you show me your reservation information and passport, please?
予約票とパスポートをお願いします。

Here you are.
はい。どうぞ。

Thank you, we have your reservation of a double bedroom including breakfast. Is that correct?
ありがとうございます。ダブルルーム、朝食付きのご予約を承っております。お間違え無いでしょうか。

Yes, correct
はい、間違えありません。

Could I have your credit card for deposit?
デポジットとしてクレジットカードをお預かりしてよろしいですか?

Sure, here is my credit card.
はい、もちろんです。

Thank you. well, we need your name, phone number, address, and your signature.
ありがとうございます。では、こちらにお名前・電話番号・住所・サインをお願いします。

Thank you, your room number is 103 and it’s on the second floor.
ありがとうございます。あなたの部屋は103で、2階になります。

Thank you very much.
ありがとうございます。

deposit(デポジット) とは、ルームサービスやその他のサービスを利用された場合のための、ホテル側の保証金のことです。
一度仮払いとしてチャージされますが、特に何も利用していなければ全額戻ってくる仕組みです。
滞在中にホテルのサービスを利用していれば、その費用を引かれた分が戻ってきます。

英語で朝食の案内もやり取りOK

英語でホテルのチェックインをしよう

朝食の英語案内【ルームサービスの場合】

ルームサービスとして朝食が付いている場合は、希望の時間を聞かれたり、自分から時間を希望できたりします。

しっかり自分の希望時間を伝えられるようにしましょう。

スタッフの英語案内例

  • Breakfast is included in the booking.
    ご予約には朝食が含まれております。
  • We can serve breakfast to your room between 7 to 10 o’clock.
    7時から10時までの間、朝食をお部屋へお持ちすることができます。
  • What time would you like to have breakfast?
    朝食は何時ごろになさいますか?

宿泊者の英語例

  • 7 am, please.
    7時でお願いします。
  • Could I call when I am ready to have it?
    準備ができ次第電話をしてもよろしいですか?

朝食の英語案内【朝食エリア提供の場合】

スタッフの英語案内例

  • Your booking plan has breakfast.
    お客様のご予約には朝食が含まれております。
  • Breakfast will be served at the restaurant on the 2nd flor.
    朝食は2階のレストランでご用意しております。
  • Please show this “Breakfast ticket” to the entrance staff at the restaurant.
    この朝食券をレストランの入り口スタッフにお渡しください。
  • Breakfast will be served from 7 am to10:30 am.
    朝食は7時から10時半までご準備しております。

宿泊者の英語例

  • Is breakfast included?
    朝食はついていますか?/含まれていますか?
  • Which is the breakfast floor?
    朝食はどちらの階ですか?
  • Where can I have breakfast?
    どこで朝食を取ることができますか?

支払い方法の確認をする際の英語

英語でホテルのチェックインとチェックアウト

ホテルの支払い方法は、事前に支払いを済ませている場合、チェックインの時に一緒に済ませる場合、チェックアウト時にお支払いする場合がありますね。

今回は、これから支払いの手続きをする際の英語表現を紹介します。

支払い方法確認で使う英単語

bill/invoice = 請求書

Credit card = クレジットカード

Cash = 現金

支払い方法確認の英語やり取り例文

ホテルフロントスタッフ

  • Here’s your bill. How would you like to pay for it?
    こちらが請求書になります。お支払いはどのようにされますか?
  • We can accept credit cards
    クレジットカードがご利用いただけます。
  • Here is your invoice. Just have look at if everything ok.
    こちらが請求書になります。問題が無いかご確認ください。
  • I need your signature here.
    こちらにサインしてください。(サインする場所を指しながら)

宿泊客

  • Credit card/ cash Please.
    カード(現金)でお願いします。
  • I’d like to pay that on VISA-card.
    ビザカードで支払いしたいです。
  • Can I pay by VISA-card?
    ビザカードで支払いできますか?

チェックアウトの英語

チェックアウトは英語で “check-out”と言います。チェックインをしたレセプションにてチェックアウトをします。

覚えておきたい単語

Incidentals=ミニバー使用料などの雑費

お会計の際に含まれている場合があります。

ホテルチェックアウトの英語やり取り

 

Cloud I check out, please? / Check out, please?
チェックアウトをお願いします。

Of course. Could I have your key, please?
かしこまりました。鍵の返却をお願い致します。

Here is the key.
はい。

Thank you. Your deposit is here.
ありがとうございます。デポジットをお返しします。
Everything is OK now. see you next time.
手続きなどは以上になります。またのお越しをお待ちしております。

デポジットとして、現金やクレジットカードをホテルのフロントデスクに預けている場合には、チェックアウトする際に忘れずに返却してもらうようにしましょう。
incidental(雑費)などの支払いがあった場合には、その分はデポジットから引かれているか、チェックアウト時に追加支払いになりますので覚えておきましょう。

部屋を変更したい場合の英語表現

英語でホテルのチェックインをしよう

部屋種類の英語

シングルベッド:single room

ダブルベッド:double bedroom

ツインベッド:twin bedroom

喫煙室:smoking room

禁煙室:non-smoking room

バスルーム付き:ensuit

街並みが見える部屋=city view room

海が見える部屋=ocean view room

部屋を変更する場合の英語フレーズ

  • Do you have a nonsmoking room available?
    禁煙ルームの空きはありますか?
  • Is it possible to change to the Oceanview room?
    海が見える部屋に変更できますか?
  • May I have a room with AC?
    エアコン付きの部屋に変更していただけますか?

AC=Air conditioner

ホテルのチェックインで役立つ英語フレーズ集

ホテルのフロントでは、チェックインまで時間があるお客様のお荷物を預かってくれるサービスや、最近では無料のWi-Fiも各部屋ごとに設定されていたりと、便利なサービスがありますので、使わないと損ですよ。

Wi-Fiの有無を確認してみよう

チェックインの際に無料Wi-Fiが付いているか、またパスワードも一緒に聞いておきましょう。

  • Is there free Wi-Fi in the room?
    部屋に無料のWi-Fiはありますか?
  • May have a password for Wi-Fi?
    パスワードを教えて下さい。

スーツケースの預かり

早めにホテルに到着した場合や、チェックアウトした後にもスーツケースを預かってもらうことができます。

  • Could you keep my baggage until check-in time?
    チェックインの時間まで荷物を預かって頂けますか?
  • Could you please keep my suitcase until I leave?
    出発の時間までスーツケースを預かってもらえますか?
baggageluggageどちらを使っても大丈夫です

ホテルでのチェックイン・チェックアウトの英語まとめ

海外のホテルに行った際に役に立つ、チャックインとチェックアウトの英語をご紹介しました。最近では支払いが予約の際にすでに行われていることも多く、受付の人とのやり取りは、もう少し難易度が低い場合もあります。しかし聞き取れなかった時や、わからないことがあればすぐに聞いてみましょう。こちらの記事がお役に立てれば幸いです。

 

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